PROGRAMME OVERVIEW

The reception desk is often the first point of contact between clients and a business. This makes it a critical gateway, so to speak, for the flow of business. As such, the people stationed at said gateway are a vital part of ensuring that clients and customers have both a positive first impression of day-to-day operations and a healthy ongoing relationship with the business.

The Telephone and Reception Skills course covers all key aspects of proper conduct and best practice in the reception area. It also equips front-line telephone operators with the practical skills to operate productively and efficiently in this environment.

The course has been designed to encourage new and experienced front-line staff to interact with each other and discuss the challenges of their position, to solve problems and enhance their motivation and commitment to this critically important role.