Telephone and Reception Skills – Virtual – Blended – Online
The reception desk is often the first point of contact between clients and a business. This makes it a critical gateway, so to speak, for the flow of business. As such, the people stationed at said gateway are a vital part of ensuring that clients and customers have both a positive first impression of day-to-day operations and a healthy ongoing relationship with the business.
The Telephone and Reception Skills course covers all key aspects of proper conduct and best practice in the reception area. It also equips front-line telephone operators with the practical skills to operate productively and efficiently in this environment.
The course has been designed to encourage new and experienced front-line staff to interact with each other and discuss the challenges of their position, to solve problems and enhance their motivation and commitment to this critically important role.
Join us for a 2 day session on Telephone and Reception Skills. This can be done Online, Blended, VILT or Classroom.