TARGET AUDIENCE

The programme is aimed at delegates in a contact centre environment be it in-bound or out-bound to enable them to determine, align and communicate in a sales environment on how suitable products and product features advantages and benefits can be of benefit to a customer.

PROGRAMME OVERVIEW

The Contact Centre Sales Programme looks at Identifying your ideal client types, in turn identifying know and unknown needs they have and matching a solution to the need. You will also look at Identifying other trusted advisers and selecting a marketing message to match.

PROGRAMME OUTCOMES

Identifying client types and needs.
Cross-selling products in a Contact Centre.
Closing sales in order to meet targets.

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