The programme has been compiled specifically for all business people who want a full understanding of written business communication principles and who want to communicate more professionally, quickly and accurately, thereby improving their business effectiveness.


The Business Writing & Email Etiquette programme requires learners to follow a process in writing effectively and professionally. This workshop is intended to promote clear, unambiguous communication in plain language and to improve the quality of written documentation, which is specific to the business environment. The unit standard enables learners to recognise and effectively use textual conventions and features specific to business texts.


Use textual features and conventions specific to business texts for effective writing,
Identify and collect information needed to write a text specific to a particular function
Compose a text using plain language for a specific function
Organise and structure a text appropriately for a business function
Present a written text for a particular function in a business environment
Email etiquette

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