FURTHER EDUCATION AND TRAINING CERTIFICATE: BUSINESS ADMINISTRATION SERVICES

SAQA ID 61595 NQF 4 CREDITS 140


TARGET AUDIENCE

The programme is designed to meet the needs of those learners both employed or unemployed, who are already involved in administration or who wish to gain knowledge and skills within the field of administration.

The programme is aimed at providing the necessary skills and knowledge for careers such as Secretarial Services, Reception Services, Switchboard Operators, Personal Assistants, Data Capturing, Administration Clerks, Project Administration and Project Co-ordination.

These career paths can be within any industry that has administration or operations related administration processes as the candidates will gain knowledge and skills in key outcomes such as:

  • Stock and Asset control
  • Developing and contributing to administration systems
  • Improving organisational effectiveness
  • Presenting information to stakeholders through systematic approaches
  • Managing service providers
  • Awareness of fraud and preventative activities
  • Cultural awareness
  • Problem solving
  • Time management processes
  • Team collaboration and participation
  • Effective operating procedures

RECOMMENDED ENTRY CRITERIA

To enable the candidate to fulfil the requirements of this qualification it is assumed that the candidates will meet the following entry requirements:

  • Communication at NQF Level 3 (Grade 11 or equivalent)
  • Mathematical Literacy at NQF Level 3 (Grade 11 or equivalent)
  • Computer Literacy at NQF Level 3 (Grade 11 or equivalent)

METHODOLOGY

30% Classroom

70% Workplace

DURATION – 12 Months

Comprehensive:  Up to 24 face to face contact sessions

Blended learning:  Up to 7 contact sessions (must have literacy and maths to matric level)

Online / Self-study: Up to 3 contact sessions with email and telephone support (must have literacy and maths to Matric level) 

CURRICULUM

Qualification certification requires that the candidates obtain credits towards three components:

Fundamental: All unit standards totalling 56 credits are compulsory

Core: All unit standards totalling 73 credits compulsory

Elective:  Unit standards totalling 11 credits

For achievement of these requirements the program is delivered in Skills Programmes as per the below layout:

Skills Programme 1: Team Management
US TYPE US ID US TITLE LEVEL CREDITS
Core 10135 Work as a project team member 4 8
Core 15234 Apply efficient time management to the work of a department/division/section 5 4
TOTAL CREDIT VALUE   12
Skills Programme 2: Administration processes
US TYPE US ID US TITLE LEVEL CREDITS
Core 13945 Describe and apply the management of stock and fixed assets in a business unit 4 2
Core 13941 Apply the budget function in a business unit 4 5
Core 110003 Develop administrative procedures in a selected organisation 4 8
Core 110009 Manage administration records 4 4
Elective 10139 Implement project administration processes according to requirements 4 5
Core 110023 Present information in report format 4 6
TOTAL CREDIT VALUE   30
Skills Programme 3: Work in an office
US TYPE US ID US TITLE LEVEL CREDITS
Core 14552 Contract services providers 4 3
Core 109999 Manage service providers in a selected organisation 4 5
Core 110021 Achieve personal effectiveness in business environment 4 6
Core 10022 Comply with organisational ethics 4 4
Core 110026 Describe and assist in the control of fraud in an office environment 4 4
Core 13943 Analyse new developments reported in the media that could impact on a business sector or industry 4 10
TOTAL CREDIT VALUE   32
Skills Programme 4: Telephone & Reception Skills
US TYPE US ID US TITLE LEVEL CREDITS
Elective 13928 Monitor and control reception area 3 4
Elective 7790 Process incoming and outgoing telephone calls 3 3
Core 7791 Display cultural awareness in dealing with customers and colleagues 4 4
TOTAL CREDIT VALUE   11
Skills Programme 5: Communication
US TYPE US ID US TITLE LEVEL CREDITS
Fundamental 8968 Accommodate audience and context needs in oral communication 3 5
Fundamental 8972 Interpret a variety of literary texts 3 5
Fundamental 8969 Interpret and use information from texts 3 5
Fundamental 8970 Write texts for a range of communicative contexts 3 5
Fundamental 8974 Engage in sustained oral communication and evaluate spoken texts 4 5
Fundamental 8975 Read analyse and respond to a variety of texts 4 5
Fundamental 12153 Use the writing process to compose texts required in the business environment 4 5
Fundamental 8976 Write for a wide range of contexts 4 5
TOTAL CREDIT VALUE   40
Skills Programme 6: Mathematics
US TYPE US ID US TITLE LEVEL CREDITS
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 4 6
Fundamental 12417 Measure, estimate & calculate physical quantities & explore, critique & prove geometrical relationships in 2 and 3 dimensional space in the life and workplace of adult with increasing responsibilities 4 4
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 4 6
TOTAL CREDIT VALUE   16