FURTHER EDUCATION AND TRAINING CERTIFICATE: BUSINESS ADMINISTRATION SERVICES
SAQA ID 61595 NQF 4 CREDITS 140
TARGET AUDIENCE
The programme is designed to meet the needs of those learners both employed or unemployed, who are already involved in administration or who wish to gain knowledge and skills within the field of administration.
The programme is aimed at providing the necessary skills and knowledge for careers such as Secretarial Services, Reception Services, Switchboard Operators, Personal Assistants, Data Capturing, Administration Clerks, Project Administration and Project Co-ordination.
These career paths can be within any industry that has administration or operations related administration processes as the candidates will gain knowledge and skills in key outcomes such as:
- Stock and Asset control
- Developing and contributing to administration systems
- Improving organisational effectiveness
- Presenting information to stakeholders through systematic approaches
- Managing service providers
- Awareness of fraud and preventative activities
- Cultural awareness
- Problem solving
- Time management processes
- Team collaboration and participation
- Effective operating procedures
RECOMMENDED ENTRY CRITERIA
To enable the candidate to fulfil the requirements of this qualification it is assumed that the candidates will meet the following entry requirements:
- Communication at NQF Level 3 (Grade 11 or equivalent)
- Mathematical Literacy at NQF Level 3 (Grade 11 or equivalent)
- Computer Literacy at NQF Level 3 (Grade 11 or equivalent)
METHODOLOGY
30% Classroom
70% Workplace
DURATION – 12 Months
Comprehensive: Up to 24 face to face contact sessions
Blended learning: Up to 7 contact sessions (must have literacy and maths to matric level)
Online / Self-study: Up to 3 contact sessions with email and telephone support (must have literacy and maths to Matric level)
CURRICULUM
Qualification certification requires that the candidates obtain credits towards three components:
Fundamental: All unit standards totalling 56 credits are compulsory
Core: All unit standards totalling 73 credits compulsory
Elective: Unit standards totalling 11 credits
For achievement of these requirements the program is delivered in Skills Programmes as per the below layout:
Skills Programme 1: Team Management
| US TYPE | US ID | US TITLE | LEVEL | CREDITS |
| Core | 10135 | Work as a project team member | 4 | 8 |
| Core | 15234 | Apply efficient time management to the work of a department/division/section | 5 | 4 |
| TOTAL CREDIT VALUE | 12 | |||
Skills Programme 2: Administration processes
| US TYPE | US ID | US TITLE | LEVEL | CREDITS |
| Core | 13945 | Describe and apply the management of stock and fixed assets in a business unit | 4 | 2 |
| Core | 13941 | Apply the budget function in a business unit | 4 | 5 |
| Core | 110003 | Develop administrative procedures in a selected organisation | 4 | 8 |
| Core | 110009 | Manage administration records | 4 | 4 |
| Elective | 10139 | Implement project administration processes according to requirements | 4 | 5 |
| Core | 110023 | Present information in report format | 4 | 6 |
| TOTAL CREDIT VALUE | 30 | |||
Skills Programme 3: Work in an office
| US TYPE | US ID | US TITLE | LEVEL | CREDITS |
| Core | 14552 | Contract services providers | 4 | 3 |
| Core | 109999 | Manage service providers in a selected organisation | 4 | 5 |
| Core | 110021 | Achieve personal effectiveness in business environment | 4 | 6 |
| Core | 10022 | Comply with organisational ethics | 4 | 4 |
| Core | 110026 | Describe and assist in the control of fraud in an office environment | 4 | 4 |
| Core | 13943 | Analyse new developments reported in the media that could impact on a business sector or industry | 4 | 10 |
| TOTAL CREDIT VALUE | 32 | |||
Skills Programme 4: Telephone & Reception Skills
| US TYPE | US ID | US TITLE | LEVEL | CREDITS |
| Elective | 13928 | Monitor and control reception area | 3 | 4 |
| Elective | 7790 | Process incoming and outgoing telephone calls | 3 | 3 |
| Core | 7791 | Display cultural awareness in dealing with customers and colleagues | 4 | 4 |
| TOTAL CREDIT VALUE | 11 | |||
Skills Programme 5: Communication
| US TYPE | US ID | US TITLE | LEVEL | CREDITS |
| Fundamental | 8968 | Accommodate audience and context needs in oral communication | 3 | 5 |
| Fundamental | 8972 | Interpret a variety of literary texts | 3 | 5 |
| Fundamental | 8969 | Interpret and use information from texts | 3 | 5 |
| Fundamental | 8970 | Write texts for a range of communicative contexts | 3 | 5 |
| Fundamental | 8974 | Engage in sustained oral communication and evaluate spoken texts | 4 | 5 |
| Fundamental | 8975 | Read analyse and respond to a variety of texts | 4 | 5 |
| Fundamental | 12153 | Use the writing process to compose texts required in the business environment | 4 | 5 |
| Fundamental | 8976 | Write for a wide range of contexts | 4 | 5 |
| TOTAL CREDIT VALUE | 40 | |||
Skills Programme 6: Mathematics
| US TYPE | US ID | US TITLE | LEVEL | CREDITS |
| Fundamental | 9015 | Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems | 4 | 6 |
| Fundamental | 12417 | Measure, estimate & calculate physical quantities & explore, critique & prove geometrical relationships in 2 and 3 dimensional space in the life and workplace of adult with increasing responsibilities | 4 | 4 |
| Fundamental | 7468 | Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues | 4 | 6 |
| TOTAL CREDIT VALUE | 16 | |||